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Privacy Policy

At LocaVeda, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By using LocaVeda, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you use our services:

  • Personal Information: This includes your name, phone number, email address, and society details when you register on our platform or book a service.

  • Service Data: Information related to the services you request, such as the type of service (plumbing, electrical, carpentry), service provider information, and your booking history.

  • Payment Information: Payment details including billing address, payment method, and transaction details when you make a payment for services through our platform.

  • Device Information: We may collect data from the device you use to access our platform, including your IP address, browser type, and operating system.

  • Location Data: With your permission, we may collect location data to better serve you with local services and promotions.

2. How We Use Your Information

LocaVeda uses the collected information to:

  • Provide Services: Facilitate bookings with service providers, confirm your appointments, and deliver the requested services.

  • Improve User Experience: Understand how users interact with our platform to improve our services, including personalizing content and offers.

  • Process Payments: Safely and securely process payments for services booked through our platform.

  • Communicate with You: Send booking confirmations, service updates, promotional offers, and important notices related to our services.

  • Promotions and Offers: Provide society-exclusive discounts and promotional offers from local businesses and restaurants.

  • Legal Compliance: Comply with legal obligations and prevent fraud or other unlawful activities.

3. Sharing of Information

We only share your personal information in the following circumstances:

  • With Service Providers: Your contact and booking details will be shared with the service providers (e.g., plumbers, electricians) to fulfill your request.

  • With Third-Party Vendors: To process payments, send communications, or provide other services on our behalf. These vendors are required to protect your information and only use it for the purposes we specify.

  • Legal Obligations: We may disclose your information if required by law, regulation, or legal processes.

4. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it. This includes encryption, firewalls, and secure servers. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Your Data Rights

You have the following rights regarding your personal information:

  • Access: You can request access to your personal data that we store.

  • Correction: You can ask us to correct any inaccuracies in your data.

  • Deletion: You can request that we delete your personal data, subject to legal requirements.

  • Objection: You can object to the processing of your personal data for marketing or other purposes.

To exercise any of these rights, please contact us at support@locaveda.com.

6. Cookies

LocaVeda uses cookies and similar tracking technologies to collect data and enhance your experience on our platform. These cookies help us track usage, manage sessions, and personalize content. You can modify your browser settings to refuse cookies, but this may affect your ability to use certain features of our platform.

7. Third-Party Links

Our platform may contain links to third-party websites, such as service providers or partners. Please note that we are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before sharing any personal information.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and we will notify you of significant updates via email or through our platform. Continued use of our services after the changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:

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LocaVeda – Protecting Your Privacy, Always.

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